The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Advise and assist clients to comply with legislation or standards
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Client needs, expectations, attitudes, and current level of knowledge are confirmed Completed |
Evidence:
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Risks related to possible confrontations are identified and managed in accordance with organisational risk management and procedures Completed |
Evidence:
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Advice is provided to clients that is current, timely and meets the specific needs of clients in its range, depth and form of presentation Completed |
Evidence:
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Feedback is obtained on clients' levels of understanding and additional information or explanation is used to clarify issues if required Completed |
Evidence:
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Information is provided to promote the benefits of compliance and the consequences of non-compliance Completed |
Evidence:
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Clients are advised of processes and timelines when interpretation/advice from others is needed for complex matters Completed |
Evidence:
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Implement communication strategies to improve compliance
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Communication strategies are tailored to the audience and the context Completed |
Evidence:
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Presentation standards are applied in accordance with organisational guidelines and the needs of clients Completed |
Evidence:
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Community rights and responsibilities and avenues for public redress under legislation/standards are highlighted when applicable Completed |
Evidence:
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Conflict resolution techniques are used if necessary and safety of self and others is protected in accordance with legislation, policy and procedures Completed |
Evidence:
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Content and presentation of communication strategies are adjusted in response to feedback gathered from a range of clients Completed |
Evidence:
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